Our service in a nutshell…..Q & A
Hi, I came across your service, but I don’t think it applies to me as I am rarely significantly delayed.
In many cases, trains are delayed without you even realising that you were delayed. In fact most of our users who received refunds were surprised to learn that they were delayed.
But can you check all my journeys for me without myself having to tell you each time that I was delayed?
Of course. We have developed an advanced way of checking whether your journey was delayed and will automatically claim your refund on your behalf.
Do I need to have an online TfL account besides for my Oyster and/or Contactless Payment cards to claim?
Yes you do. To claim your delayed journey refunds you need to have an online TfL account which links up to your Oyster and/or Contactless Payment cards. Our Connect form will ask you if you already have an account and if not, you will be redirected to TfL to create an online account. It is essential that after you create your TfL account (and add your Oyster and/or Contactless cards) you return to our connect form to complete the connection or we will not be able to claim your refunds for you.
