What information do we collect from you?
Upon visiting our website and contracting our services, two distinct forms of information will be collected from you.
Personal information may be collected from you to enable the use of the services we have to offer. To this end, personal information will be collected by your filling out the forms on our website (www.reeclaim.co.uk) and by you linking your TFL account through your TFL username and password thereby providing access to additional personal information. Personal information will therefore be required to enable the use of our services. Any personal information provided by you or available in your TFL account when contracting our services will also be stored by us. Passwords will be stored using a secure encryption method acting as a safeguard against data theft. We may also ask you to complete surveys relating to our services. These completed surveys may then be used for research purposes.
Specific information that we collect about you includes: selected preferences such as whether you opted in for marketing opportunities, estimated number of journeys you travel a week, estimated yearly refund, contact email, full name, gender, IP address, TFL username / email, TFL Password, full address, phone numbers, Oyster card number, last 4 digits of Contactless cards, Oyster balance, TFL card nickname, all journey details made on any TFL mode including date, time, stations, mode, cost and any other data that TFL might have about journeys made, journey delayed status, claim status, and refund amounts.
Therefore, any personal information collected from you may be used to improve our website experience and service both for you and for all our users. To this end, personal information obtained through the aforementioned methods may be used to aid in website administration and personalisation for all our services. We keep all our data secure and do not share it with third parties (unless you have expressly indicated that you are happy for us to do so).
Please see our Cookies Policy page.
Protection of Personal Information
Personal Information Transfer, Storage and Access
Personal information and data that is collected through the use of our website (www.reeclaim.co.uk) and through any engagement with our services may be stored outside the European Economic Area (EEA). The same information may be processed by company staff outside the EEA. Any handling of personal information outside the EEA will not be covered by the legal regulations and protections particular to that area. By submitting your personal data to us, you are demonstrating your understanding and acceptance of your personal information and data being transferred, stored and accessed in this manner.
It should be noted by all customers that the transfer of information over the internet bears an intrinsic risk factor. Due to its very nature, the internet cannot be regarded as totally secure. As such, any transmission of data by you directly via an online form or automatically by us via our platform accessing your TFL account, bears an inherent risk, despite any efforts on our part towards the mitigation of that risk.
All personal information and data that is transmitted to us will only be accessed by company staff with the appropriate authority. We have taken steps to protect the data in question through the use of encryptions and similar protective controls such as using SSL in order to prevent access to sensitive data by unauthorised individuals.
The data controller for Reeclaim Limited is Zevi Sternlicht.
Disclosure of Personal Data
The personal information you supply to us through engaging with our services will only be used for the purposes of executing those services. Personal information that you provide to us will never be passed on to any third-parties without us having first acquired your explicit consent.
Notwithstanding the above assurance, there are cases in which we will reserve the right to pass on your personal information to the relevant parties at our own discretion. Exceptional cases of this kind will be handled in accordance to the Data Protection Act (1998), in conjunction with Section 1159 of the UK Companies Act (2006).
These exceptions are delineated below:
- If Reeclaim Limited is either selling or buying further businesses and/or assets and the disclosure of client details is required over the course of the transaction
- If Reeclaim Limited is itself sold, or the majority of its assets are sold
- To accommodate any legal proceedings that are brought, which involve Reeclaim Limited
- In cases of fraud protection and credit risk reduction
You can opt out of any subscriptions, surveys or newsletters which may be offered or sent to you by Reeclaim Limited. This can be done by sending an email to the following email address: firstname.lastname@example.org. The same process may be used to signal your desire to opt out of having your personal information used for marketing purposes.