How do I register for automated travel refunds?

November 27th, 2012|

To use our service, you need an online TfL account which is connected to either your Oyster or Contactless Payment cards and you also need to connect your TfL account with our service. We have greatly simplified the process and our easy to use form will guide you through the 3 minute process from creating your [...]

A free service?

May 2nd, 2017|

Our founder, a fellow commuter himself, believes that commuters shouldn’t have to pay additional fees to recover what is rightfully theirs. Visit our ‘free’ page for details on our guarantee and how we fund ourselves

Which journeys can I claim for?

November 27th, 2012|

You can claim refunds online for your delayed journeys on the following TfL services: London Underground London Overground Docklands Light Railway TfL Rail

What type of delays can I claim for?

February 6th, 2017|

Any unplanned delay (eg signal failure) caused by TfL is eligible for a refund. However, disruptions such as planned engineering, strikes, security alerts, inclement weather and incidents caused by customers are exempt and are not eligible for a refund.

Will I get a refund if I wait by the platform for a while but the trains aren’t delayed?

May 3rd, 2017|

No, you will not. TfL only refund journeys that were delayed if TfL were the cause of the delay, for example if there was a signal failure at the time of your journey. TfL will reject claims that are made if the cause of the delay was not under their control.

What if I’m not sure whether I’ve been delayed?

February 6th, 2017|

Once you’ve signed up to our service, our systems check automatically for delayed journeys so you can sit back and relax while your refunds come in.

How long does a delay need to be in order to qualify for a refund?

February 6th, 2017|

For the London Underground and DLR, a delay of 15 minutes is eligible for a refund, while for the London Overground and TfL Rail, a delay must be 30 minutes.

How can I track my delayed journeys and refunds?

April 28th, 2017|

Our system will send you an email every time we detect that a claim was successful and that you received a refund. Additionally, TfL will inform you directly via email of the outcome of each claim made.

Are you associated with or endorsed by TfL?

April 4th, 2017|

No, we are not. We have created our own custom portal to save you the time and frustration of having to manually claim back every delayed journey from TfL.  

What is a TfL account?

November 27th, 2012|

A TfL account can be created online at https://account.tfl.gov.uk/Register. You can travel using TfL services without a TfL account. However, a TfL account allows you to connect your Oyster or Contactless Payment card and keep track of your balance and journey history. A TfL account is required to claim for refunds on delayed journeys.

Comments Off on What is a TfL account?