Waterloo & City line
delay refunds
Was your Waterloo & City line journey delayed by 15 minutes or more? You are owed a full refund from TfL. Reeclaim finds every eligible delay on your contactless card and submits the claim in one tap.
Today's charge: £0.00 · No charge until day 14 · Cancel anytime
Line facts
- Delay threshold
- 15 min
- Stations
- 2
- Length
- 2.37 km
- Opened
- 1898
Runs between
Waterloo ↔ Bank
Rolling stock
1992 Stock identical to the Central line fleet
Why you are probably owed money
Waterloo & City line delays add up faster than you think.
The Waterloo & City line is the smallest on the Underground, running just two stations - Waterloo and Bank - and operating only on weekdays. It exists purely to move City workers between Waterloo mainline station and the Bank of England.
Short line, short journey, but the 15 minute delay threshold still applies. Any Waterloo & City journey delayed 15 minutes or more is eligible for a full TfL refund.
Typical claimable delays
What usually qualifies on the Waterloo & City line
Any delay of 15 minutes or more qualifies, unless the cause was planned engineering, a strike, severe weather, a security alert or a customer incident. Here are the sorts of issues we see most often on the Waterloo & City line:
Signal failures in the short tunnelled section
1992 Stock rolling-stock faults
Peak-hour overcrowding at Waterloo and Bank
Weekend closure - service does not run Saturdays or Sundays (not applicable)
How to claim a Waterloo & City line refund
Three steps. Two minutes. Money back on your card.
- 1
Create your Reeclaim account
Just your email. We send a magic link, no new password to remember.
- 2
Connect your TfL account
Sign in with your TfL login and a one-time SMS code. That lets us see your contactless card journeys.
- 3
Approve claims in one tap
We find every eligible Waterloo & City line delay on your journey history and pre-fill the refund claim. You approve, we submit to TfL.
Today's charge: £0.00 · No charge until day 14
Key Waterloo & City line stations
Where Waterloo & City line delays most often hit
- train
Waterloo - mainline interchange, heavy City-commuter loading
- train
Bank - City of London hub, interchange with Central, Northern and DLR
Frequently asked
Waterloo & City line refund questions
TfL refunds Waterloo & City line delays of 15 minutes or more, the standard Underground threshold.
Yes. Length has no bearing on eligibility. If your journey was delayed 15 minutes or more, you qualify.
No. The line runs on weekdays only and is closed Saturdays and Sundays. Weekend closures aren't delays, so they aren't claimable.
TfL refunds the full fare of the delayed journey to the contactless card you tapped with.
28 days from the journey date. Reeclaim scans the last 28 days of your TfL history automatically.
More answers in our full FAQ.
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