Jubilee line
delay refunds
Was your Jubilee line journey delayed by 15 minutes or more? You are owed a full refund from TfL. Reeclaim finds every eligible delay on your contactless card and submits the claim in one tap.
Today's charge: £0.00 · No charge until day 14 · Cancel anytime
Line facts
- Delay threshold
- 15 min
- Stations
- 27
- Length
- 36.2 km
- Opened
- 1979
Runs between
Stanmore ↔ Stratford
Rolling stock
1996 Stock, fitted with automatic train operation
Why you are probably owed money
Jubilee line delays add up faster than you think.
The Jubilee line is one of the most modern on the Underground, extended in 1999 to serve Canary Wharf, North Greenwich and Stratford. Its 1996 Stock runs on automatic train operation and at peak times it carries more than 30 trains per hour through Canary Wharf.
When the signalling drops, it drops hard. Any Jubilee line journey delayed 15 minutes or more qualifies for a full refund - but only if you claim within 28 days.
Typical claimable delays
What usually qualifies on the Jubilee line
Any delay of 15 minutes or more qualifies, unless the cause was planned engineering, a strike, severe weather, a security alert or a customer incident. Here are the sorts of issues we see most often on the Jubilee line:
Signal-system faults in the Jubilee Line Extension tunnels
Rolling-stock faults on 1996 Stock
Peak-hour overcrowding delays around Canary Wharf and London Bridge
Weekend closures for signal upgrades on the western arm (not claimable)
How to claim a Jubilee line refund
Three steps. Two minutes. Money back on your card.
- 1
Create your Reeclaim account
Just your email. We send a magic link, no new password to remember.
- 2
Connect your TfL account
Sign in with your TfL login and a one-time SMS code. That lets us see your contactless card journeys.
- 3
Approve claims in one tap
We find every eligible Jubilee line delay on your journey history and pre-fill the refund claim. You approve, we submit to TfL.
Today's charge: £0.00 · No charge until day 14
Key Jubilee line stations
Where Jubilee line delays most often hit
- train
Canary Wharf - heavy peak loading from the financial district
- train
London Bridge - mainline and Northern line interchange
- train
Waterloo - mainline interchange, common delay entry point
- train
Stratford - interchange with DLR, Central, Overground and Elizabeth line
Frequently asked
Jubilee line refund questions
TfL refunds Jubilee line delays of 15 minutes or more, the standard Underground threshold.
Yes. Overcrowding and signal faults at Canary Wharf are common. If the delay exceeded 15 minutes, you qualify.
TfL refunds the full fare of the delayed journey to the contactless card you tapped with, usually within 5-10 working days of approval.
28 days from the journey date. Reeclaim scans the last 28 days of your TfL history as soon as you connect.
Yes. Signalling issues are not one of TfL's exclusion categories. If the delay crossed 15 minutes, you qualify.
More answers in our full FAQ.
Start reclaiming
Stop leaving Jubilee line refunds on the table.
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