Elizabeth line
delay refunds
Was your Elizabeth line journey delayed by 30 minutes or more? You are owed a full refund. Reeclaim finds every eligible Elizabeth line delay on your contactless card and submits the claim in one tap.
Today's charge: £0.00 · No charge until day 14 · Cancel anytime
Line facts
- Delay threshold
- 30 min
- Stations
- 41
- Length
- 118 km
- Opened
- 2022
Runs between
Reading / Heathrow ↔ Shenfield / Abbey Wood
Rolling stock
Class 345 trains
Why you are probably owed money
Elizabeth line delays add up faster than you think.
The Elizabeth line is the newest railway through central London, opened in 2022 and spanning 118 km between Reading or Heathrow and Shenfield or Abbey Wood via Paddington, Bond Street, Tottenham Court Road, Farringdon, Liverpool Street, Whitechapel and Canary Wharf.
Unlike the Underground, the Elizabeth line uses a 30 minute delay threshold. Any journey delayed 30 minutes or more qualifies for a full refund from TfL, but you have to claim within 28 days.
Typical claimable delays
What usually qualifies on the Elizabeth line
Any delay of 30 minutes or more qualifies, unless the cause was planned engineering, a strike, severe weather, a security alert or a customer incident. Here are the sorts of issues we see most often on the Elizabeth line:
Signalling handovers between the central TfL section and the outer GWR / Greater Anglia sections
Class 345 rolling stock faults on long cross-London runs
Knock-on delays from Heathrow and Reading branches
Weekend central-section closures for remaining commissioning work (not claimable)
How to claim a Elizabeth line refund
Three steps. Two minutes. Money back on your card.
- 1
Create your Reeclaim account
Just your email. We send a magic link, no new password to remember.
- 2
Connect your TfL account
Sign in with your TfL login and a one-time SMS code. That lets us see your contactless card journeys.
- 3
Approve claims in one tap
We find every eligible Elizabeth line delay on your journey history and pre-fill the refund claim. You approve, we submit to TfL.
Today's charge: £0.00 · No charge until day 14
Key Elizabeth line stations
Where Elizabeth line delays most often hit
- train
Paddington - where Elizabeth line meets GWR mainline services
- train
Bond Street - new central-London interchange, central-section delays often start here
- train
Canary Wharf - heavy peak loading from the financial district
- train
Heathrow - airport branch, delays propagate to central London
Frequently asked
Elizabeth line refund questions
The Elizabeth line uses a 30 minute delay threshold, the same as the London Overground. Delays under 30 minutes are not eligible.
Yes. For delays of 30 minutes or more, TfL refunds the full fare of the delayed journey to the contactless card you tapped with.
Yes. The Heathrow branch is part of the Elizabeth line and follows the same 30 minute threshold. Heathrow Express is a separate operator and is not covered.
If you tapped in and out with a contactless card and the journey was operated as an Elizabeth line service, the TfL 30 minute threshold applies. Some west-of-Reading services fall outside TfL's refund rules - Reeclaim only submits claims TfL accepts.
28 days from the journey date. Reeclaim checks your full 28-day history automatically once you connect your TfL account.
More answers in our full FAQ.
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