Docklands Light Railway
delay refunds
Was your DLR journey delayed by 15 minutes or more? You are owed a full refund from TfL. Reeclaim finds every eligible DLR delay on your contactless card and submits the claim in one tap.
Today's charge: £0.00 · No charge until day 14 · Cancel anytime
Line facts
- Delay threshold
- 15 min
- Stations
- 45
- Length
- 40 km
- Opened
- 1987
Runs between
Bank / Tower Gateway / Stratford ↔ Lewisham / Beckton / Woolwich Arsenal
Rolling stock
B07, B92 and B23 stock - fully automated, no driver
Why you are probably owed money
Docklands Light Railway delays add up faster than you think.
The Docklands Light Railway (DLR) serves east and south-east London with 45 stations, connecting Bank and Tower Gateway in the City with Stratford, Beckton, Woolwich Arsenal and Lewisham. It runs fully automated trains with no drivers - which usually means high reliability but occasionally means system-wide halts when the control software stops.
Any DLR journey delayed 15 minutes or more is eligible for a full TfL refund. Claims must be submitted within 28 days of the journey date.
Typical claimable delays
What usually qualifies on the Docklands Light Railway
Any delay of 15 minutes or more qualifies, unless the cause was planned engineering, a strike, severe weather, a security alert or a customer incident. Here are the sorts of issues we see most often on the Docklands Light Railway:
Control-system faults affecting multiple DLR branches simultaneously
Points failures at Canning Town, where branches converge
Rolling-stock faults across the mixed B07/B92/B23 fleet
Cascade delays from Tower Gateway and Bank City-end services
How to claim a Docklands Light Railway refund
Three steps. Two minutes. Money back on your card.
- 1
Create your Reeclaim account
Just your email. We send a magic link, no new password to remember.
- 2
Connect your TfL account
Sign in with your TfL login and a one-time SMS code. That lets us see your contactless card journeys.
- 3
Approve claims in one tap
We find every eligible Docklands Light Railway delay on your journey history and pre-fill the refund claim. You approve, we submit to TfL.
Today's charge: £0.00 · No charge until day 14
Key Docklands Light Railway stations
Where Docklands Light Railway delays most often hit
- train
Canary Wharf - heavy peak loading from the financial district
- train
Stratford - interchange with Central, Jubilee, Overground and Elizabeth line
- train
Bank - City of London interchange with four Underground lines
- train
Canning Town - branch convergence point, common delay source
Frequently asked
Docklands Light Railway refund questions
TfL refunds DLR delays of 15 minutes or more, the same threshold as the Underground.
Yes. Control-system faults can and do affect DLR services. If the delay was 15 minutes or more, the journey qualifies.
TfL refunds the full fare of the delayed journey to the contactless card you tapped with, usually within 5-10 working days of approval.
28 days from the journey date. Reeclaim scans the last 28 days automatically once your TfL account is connected.
Yes, as long as your overall journey was delayed 15 minutes or more and the cause wasn't on TfL's exclusion list.
More answers in our full FAQ.
Start reclaiming
Stop leaving Docklands Light Railway refunds on the table.
14-day free trial. Cancel anytime. Every refund goes straight back to your contactless card. We never take a cut.
Start 14-day free trialarrow_forwardToday's charge: £0.00 · Cancel anytime before day 14